The upcoming 2012 Nymgo Re-launch

Thanks to an investment from Intel Capital (USA) and Abraaj Capital (UAE) in 2010 and 2011, respectively, Nymgo has now completely re-developed its networking infrastructure and is accordingly re-launching its product, website and brand with a completely new look and set of functions that pushes the envelope of mass consumer VoIP technology in 2012.

With an established user base around the world and fast-growing multi-national workforce, Nymgo is definitely a start-up that you'll want to pay closer attention to soon.

Nymgo is heating up its social media efforts by celebrating and honoring the hard work of expats and all kinds people living all over the globe by launching the "Nymgo, fly me to visit someone" contest on its regional Facebook pages - Bangladesh, Egypt, India, Nigeria, and Pakistan. A total of 5 competitions and 5 round trip airplane tickets , Nymgo is awarding one person on each of these Facebook pages the chance to fly anywhere in the world, by simply choosing a friend they would like to visit. The contestant simply uploads a picture along with a required caption (maximum 500 words) explaining why they should win the trip to see that person.

Enter contest here:

• Nymgo Bangladesh
• Nymgo Egypt
• Nymgo India
• Nymgo Nigeria
• Nymgo Pakistan

In early 2012, Nymgo will be the first known VoIP software company to bring its extreme pricing to international calls on its native iOS and Android apps.

 

While both smartphones and VoIP technology have been around for years, Nymgo has married these two concepts together to bring crystal clear mobile-to-anywhere calling at the same rates we have come to expect from PC's.

 

Because Nymgo specializes in paid VoIP long distance calling, it is able to focus on giving consumers the first real alternative to that which is offered by the mobile network operators. You always know where you stand with Nymgo. You get a great quality of service, backed by our Fair Pricing and Every Day Low Pricing policies.

 

We don't offer you fancy promotions that promise the earth but in reality deliver nothing. Nymgo prices remain to be the lowest in the market of VOIP calls coupled with the best voice quality and customer service. No calling credit expiry dates with our Pay As You Go service.

 

We give it to you straight, including some great value adds - such as the ability to record your conversations, low cost texting and access the same phone book from wherever you happen to be at the time; at home, around the corner or on the other side of the world.

 

You pay the advertised Pay As You Go price with Nymgo. And that's all you pay.

We don't tie you up in long term contracts either. You can cancel either service at any time, without incurring any penalty charges.

 

Simply use up your credits and don't top up again, or cancel your direct debit or credit card payment. We hope you don't, of course. But you're free to do exactly that, if you so decide.

We've made a substantial investment in the most advanced technology required to deliver our high quality internet calling services. That said, no technology, however brilliant, is failsafe.

 

That's why our dedicated customer service team is at your disposal 24 hours a day, ready to provide a fast response to your questions and resolve any issues in a similarly prompt manner.

 

For example, as member of the Nymgo community, you can report poor audio quality via a straightforward form on this site, or via the Tools tab on your Nymgo softphone.

 

You can be certain that we will act on the information you provide us with to improve the performance of any poorly performing routes.

 

P.S. If you report poor audio quality within 24 hours of the affected call and our tests establish that this is the case, we'll reimburse you the cost of the first two minutes of that call.

You get a great quality international calling service from Nymgo, at unbelievably low prices.

 

Our Pay As You Go service is priced by the minute, rounded up to the nearest minute. So if you make a call that lasts 10 minutes and 30 seconds, for example, we'll charge you for 11 minutes.

 

With international Pay As You Go calls costing as little as $0.003 per minute, you'll hardly notice the cost of speaking to friends, family and business associates with Nymgo. The same applies to establishing firm new friendships around the world.

 

*The cost of the wholesale call charges we pay can go up as well as down. Whichever the case, any pricing changes affecting our customers are automatically updated online and date stamped for all to see.

 

Every Day Low Pricing Policy

 

We were the first telco in the world to introduce Every Day Low Pricing, which promises you exactly that, every single day of the year. We continually compare our prices against the competition, adjusting them accordingly whenever we need to, posting those changes online for all to see.

 

Click here to see our Pay as you go rates

» How do I sign up for an Nymgo Messenger account
» How do I install Nymgo Messenger
» What are the system requirements to run Nymgo Messenger
» How do I recharge my Nymgo account
» How to make a call using Nymgo?
» Can I call all numbers in all countries
» How can I check my account balance
» How long can I use my credit to make calls
» Do the same call charges apply no matter which country I am calling from
» How do I compose an SMS message
» What is the limit of an SMS message
» Can I use special characters in my SMS
» Can I send SMS in Any language I like
» What are the terms of service of Nymgo Messenger
» What is the Privacy Policy of Nymgo
» Why do I get charged additional $1?
» Where are Nymgo packages?
» Can I use my SIP device with Nymgo?
» Do you have Nymgo software that is compatible with mobile phone?
» Can I buy with PayPal account from your website?
» Can I pay in cash because I do not have a credit card?
» What are the Codecs supported by Nymgo?
» Does my Nymgo credit expire?
» How to delete the numbers that are saved in the dial box drop down menu?
» How can I contact Nymgo support?
» What is Call credit transfer?
» What are Nymgo purchase limits?
» I am using a SIP device to connect to Nymgo, how do I check my balance?

If you couldn't find a solution to your problem, please contact us directly by Click here.

 

If you have noticed a high price or bad audio quality on one of the destinations please Click here.

 

» How do I sign up for an Nymgo Messenger account
Opening an account on Nymgo Messenger is free and is done through Nymgo Messenger website. Visit www.nymgo.com and select "New User Sign Up", and then follow all the registration steps. After completing registration, download and install Nymgo Messenger. The username and password created during registration are used to login to Nymgo Messenger and buy credits.

 

» How do I install Nymgo Messenger
After completing the download of Nymgo Messenger, an icon will appear in the folder you chose to download Nymgo Messenger to, double click on the icon to start the installation process. Follow all the steps as they appear. The installation will only take few minutes

 

» What are the system requirements to run Nymgo Messenger
Below are the minimum hardware and software requirements to use Nymgo Messenger on your PC: Processor: Pentium III or faster Memory: 128 MB or better Operating System: Windows 98, 2000, XP, Vista Connection type: wired or wireless broadband or dial-up internet connection, DSL Sound Card: 16 bit sound card Color setting: 16 bit (high color) Microphone and Speaker, and headset recommended.

 

» How do I recharge my Nymgo account
You can recharge your account through online purchase of Nymgo credit.

 

» How to make a call using Nymgo?
To make a call using Nymgo please follow the below steps:
1.  Login to Nymgo softphone using your username and password chosen during Registration.
2.  The dial pad will open,
3.  Enter the phone number you wish to call. You can enter the number by clicking on the dialer
numbers one by one, or entering the entire number in the provided "dialing box".
4.  The number should be entered using one of the below formats:
a.  "00" + Country Code + phone number. Example 0012124442222. OR,
b.  "011" + Country Code + phone number. Example 011971501113333. OR,
c.  "+" then Country Code + phone number. Example +15143332222. The "+" is not available as
a button on Nymgo Softphone, please use the Keyboard "+" sign if you prefer to use this
dialing format.
5.  Click on the "Green phone" button.

 

» Can I call all numbers in all countries
Nymgo Messenger allows you to call all fixed and mobile lines in the world. Check out our competitive prices available on the website.

 

» How can I check my account balance
Login in to Nymgo Messenger and your balance will be shown directly

 

» How long can I use my credit to make calls
If you bought Nymgo Messenger pay as you go credits you would be charged for calls as you go, and will be able to use Nymgo Messenger as long as you have credits in your account. In other word there is no expiry date for your credits in your account.

 

» Do the same call charges apply no matter which country I am calling from
The prices are the same regardless of the country you are calling from. The prices are based on the country you are calling to. For example, if the price to call USA is 2c/minute, you will be charged 2c whether you are calling from the USA, France or any other country. For further information about Nymgo Messenger prices, check out our complete price list.

 

» How do I compose an SMS message
To send an SMS, click on the "SMS" button on Nymgo dialer. A new window will open where you can write the text and choose the recipients of the SMS. When done you simply click on "Send".

 

» What is the limit of an SMS message
The limit of an English SMS is 160 characters. For the Arabic SMS the limit is 69 characters.

 

» Can I use special characters in my SMS
Yes, you may use special characters; however the limit of the SMS would decrease to 70 characters per SMS.

 

» Can I send SMS in Any language I like
Yes if it is Latin characters you will have 160 characters, other than that it will be 70 characters

 

» What are the terms of service of Nymgo Messenger
You can find all the details about Nymgo Messenger terms of service on the website under contact us then select Nymgo Messenger terms and services.

 

» What is the Privacy Policy of Nymgo
You can find all the details about Nymgo Messenger privacy policy on the website under contact us then select Nymgo Messenger privacy policy

 

» Why do I get charged additional $1?
This is an authorization charge from Google. It will be added back to your account within 1-14 business days.

 

Below is what Google says:

You may also notice a $1.00 transaction from Google, which is actually a pending authorization request between our billing system and the bank that issued your credit or debit card, so you won't end up paying the extra $1.00.

 

When you check your bank account or credit card statement, payment authorizations are often listed as "pending." These transactions might remain in your account between 1-14 business days, depending on your card-issuing bank. Please keep in mind they are authorization requests only, not actual charges.

 

Authorizations can remain in your account anywhere from 24 hours up to 14 business days, depending on the bank. You may contact your bank to confirm the charge for your purchase with Google or to check on the authorization status.

 

» Where are Nymgo packages?
Nymgo is currently not offering any packages. Please stay tuned for new Pay As You Go rates and offers.

 

» Can I use my SIP device with Nymgo?
Yes, you may connect your SIP device to Nymgo. Use the below to configure your SIP device:

 

SIP Server Or SIP Proxy Server: ata.nymgo.com
SIP User ID: nymgo username
Authenticate ID: nymgo username
SIP password: nymgo password
SIP Port: 5060
Codec Used: g729
STUN Server: stun.nymgo.com
STUN port: 80

 

» Do you have Nymgo software that is compatible with mobile phone?
Nymgo could be used on all mobiles that have SIP settings example NOKIA N series and E series.
You can find the SIP settings at: http://www.nymgo.com/connect_your_sip.php
If you do not find the settings for your mobile phone, please contact us at support@nymgo.com

 

» Can I buy with PayPal account from your website?
Currently you can purchase through one of the payment gateways Money Bookers, and Google Checkout.
We accept payments in Euro, United State Dollars, and British Pounds. New payment options might be added very soon including new currencies.

 

» Can I pay in cash because I do not have a credit card?
In case you do not have a credit card and would like to purchase from Nymgo, please send us an email at support@nymgo.com
and we will provide you with alternative payment methods.

 

» What are the Codecs supported by Nymgo?
Nymgo supports codecs G729 and G711.
Please note that you do not need to do any modifications to your Nymgo account and/or softphone settings to use these Codecs.

 

» Does my Nymgo credit expire?
All accounts expire within 3 months in case of inactivity. To keep your account active you need only make one call, send SMS, perform Calling Credit Transfer, or make a payment. In case an account is inactive for over 3 months the account will expire and any remaining balance will be removed.

 

» How to delete the numbers that are saved in the dial box drop down menu?
To delete the telephone numbers that are stored in the dialing box drop down menu, right click on the dial box and then select "Remove all entries". A confirmation box will appear, click on "yes".

 

» How can I contact Nymgo support?
You may communicate with Nymgo support team via email by sending to support@nymgo.com any suggestion or comment.

You should receive a reply within a maximum of 24 hours. Please always provide your Nymgo username to shorten the response time.

Please add support@nymgo.com to your address book so that emails from Nymgo are delivered to your inbox and are not placed in your junk or spam folders.

 

» What is Call credit transfer?
Call Credit transfer allows you to share your credits with your friends and family. You send them calling credits and they can start making calls directly.
You may transfer credits to any Nymgo user if you have made a successful payment within the current month.
Users who have received credits, and or failed to make a successful payment within the current month are not allowed to transfer Nymgo calling credits to other accounts.

 

» What are Nymgo purchase limits?
Please note that your transaction will be automatically declined after reaching the below limits. If you need to purchase more, please contact support@nymgo.com

 

Purchase Limits*
Daily
Maximum 3 transactions
Within Two weeks
Maximum 4 transactions
Within a month
Maximum 5 transactions

 

*The above do not apply to Western Union purchases

 

» I am using a SIP device to connect to Nymgo, how do I check my balance?
All SIP users can check their remaining balance by dialing 999, the balance will be given in US Dollars.

Nymgo offers very low priced international calls from PC to any phone in the world. To herald the upcoming launch of its native iPhone and Android mobile apps, Nymgo is offering a $3 voucher to get you to experience the extremely high quality of call.

 

With a series A round of investments from Intel Captial and Abraaj Captial in 2010, Nymgo is the next online telco to look out for as it is gearing up for more a huge re-launch of its product and website in early 2012.

In early 2012, Nymgo will be the first known VoIP software company to bring its extreme pricing scheme to international calls on its native iOS and Android apps. While both smartphones and VoIP technology have been around for years, Nymgo has married these two concepts together to bring crystal clear mobile-to-anywhere calling at the same rates we have come to expect from PC's:

 

Here is the new reality of making calls to anywhere from your mobile:

Hiba Maalouf

Marketing Coordinator,

Nymgo

hiba.maalouf@nymgo.com

 

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